Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, 'Get Started!'ĭo NOT use the button “Start repair” ! But look instead at the far-left options list in black.Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer. Now click the left-hand side pane 'I do not have an open support ticket' Place a checkmark next to Accept License Agreement and click Next

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click the one on the left marked 'I don't have an open support ticket'. Once it starts, you will see a first screen with 2 buttons. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.80.848.exe to run the report You may want to close your other open windows so that there is a clear field of view. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.ĭo have patience while the report tool runs. I would appreciate getting additional / fuller important details from this machine in order to help you forward. If you will be away for more than 4 consecutive days, do try to let me know ahead of time, as much as possible.

Please only just attach all report files, etc that I ask for as we go along. Please do not do any changes on your own without first checking with me. Please follow my directions as we go along. I determine that with the help of known and trusted security applications. I can help you here in case there is a actual malware infection. I will be helping and guiding you, going forward on this case.

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